Help the City to maintain affordable rental units by paying your rental
02 July 2021
The City of Cape Town reminds its tenants to pay their rental money owing and to make payment arrangements with the City if they are in arrears. Help is available for tenants who unable to afford the monthly rental. Rental income is important as it enables the City to pay for maintenance. To limit Covid-19-related risk, please remember to make an appointment before visiting a housing office and to make use of the service request channels and online payment options.
Over the last two years, the City’s Public Housing Department has spent more than R2 billion on repairs and maintenance at its affordable housing rental units across the metro. With the rental income received from tenants the City is able to effect repairs and maintenance to its affordable housing units. More than 39 000 tenants and their families live in the City’s Community Residential Units (CRU).
‘We encourage tenants to please make regular rental payments to the City or to enter into a payment arrangement with us, if they are struggling to do so. Help is available and the City provides assistance to those who qualify through the indigent support and rental housing relief on offer. Qualifying tenants may also benefit from the City’s R4,1 billion historic debt write off incentive.
‘Once an arrangement is entered into with the City, it is important for tenants to make sure their amount due is paid regularly and on time each month, to ensure that relief granted and the arrangement made is not cancelled. Tenants who have qualified for the once off debt write off and are not adhering to their current payment arrangements, will have their arrangement cancelled due to non-payment, and debt management actions will be taken against them.
‘We urge tenants to only visit a housing office if absolutely necessary and to consider using the available service request options and online payment options. We continue to ensure that all health and safety protocols are in place to ensure the safety of customers and City staff. It is important to remember to contact your housing office ahead of time to make an appointment. We thank our tenants for their support,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi.
For account and City-rental payments:
EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
ATM: contact your bank to add the City as an ATM beneficiary
Make an appointment
As a caring City, tenants who are unable to pay, have the opportunity to apply to the City for relief. Appointments must be made prior to visiting the offices due to the impact of the Covid-19 regulations on the number of transactions. Our offices are open on weekdays from 08:00 to 15:00. For a list of the City’s housing offices and their contact details, please visit this page.
A number of transactions can be completed at the offices including:
logging service requests such as maintenance
applying for indigent relief grants
making arrangements for debt repayment on accounts
applying for transfer of tenancy
signing of lease agreements
applying to renew lease agreements
the use of the free call lines in foyers
What to expect when visiting an office:
Covid-19 screening at the entrances
Limited number of customers allowed in at a time, if applicable
Only customers wearing masks will be allowed entry into our offices
Social distancing is required and must be adhered to
Limited daily transactions, please make an appointment
The elderly and disabled will be given preference. If there are queues, elderly, pregnant and disabled customers are encouraged to move to the front of the queue for assistance.
Contact us:
Human Settlements Directorate’s Call Centre: 021 444 0333 or send a WhatsApp to 063 299 9927
End
Published by:
City of Cape Town, Media Office
